For the second consecutive year, Acticall Sitel Group is organizing
the European Customer Day in Paris.
This event is dedicated to the enhanced and connected Customer Experience
exploring the theme of « Enhanced Humans ».

This is a unique opportunity to understand key market trends and the latest technological innovations that are revolutionizing today’s customer
behaviors and expectations.

Arnaud de Lacoste

Chief Marketing Officer, Ventures, Partnerships and Innovation

Find out more >

Pedro Lozano de Castro

Managing Director EMEA of Acticall Sitel Group

Find out more >

ECD 2017 | Highlights

ECD 2017 | Arnaud de Lacoste

ECD 2017 | Air France - KLM

ECD 2017 | The Social Client & AccorHotels

ECD 2017 | Novagile & Edenred

ECD 2017 | Learning Tribes & iDTGV

ECD 2017 | Novagile & Direct Assurance

ECD 2017 | The Social Client & Voyages-sncf.com

ECD 2017 | Extens Consulting & Royal Air Maroc

ECD 2017 | Facebook

ECD 2017 | Highlights

ECD 2017 | Facebook

ECD 2017 | Arnaud De Lacoste

ECD 2017 | Air France - KLM

ECD 2017 | The Social Client & AccorHotels

ECD 2017 | Novagile & Edenred

ECD 2017 | Learning Tribes & iDTGV

ECD 2017 | Novagile & Direct Assurance

ECD 2017 | The Social Client & Voyages-sncf.com

ECD 2017 | Extens Consulting & Royal Air Maroc

Thursday May 18th, 2017

« Enhanced Humans »

A day dedicated to the enhanced and connected Customer Experience.

11:00

Welcome

11:30

Introduction : Acticall Sitel Group

Arnaud de Lacoste - Chief Marketing Officer, Ventures, Partnerships and Innovation, Acticall Sitel Group

Pedro Lozano de Castro - Managing Director EMEA Acticall Sitel Group
11:40

The Customer Relations industry faced with the challenges of Artificial Intelligence.

Arnaud de Lacoste - Chief Marketing Officer, Ventures, Partnerships and Innovation, Acticall Sitel Group

12:10

Messenger Platform 2.0

Julien Decot - Director, Product Partnerships, EMEA, Facebook

12:50

Break - networking

13:30

Humanizing the Sharing Economy.

Nicolas Rousselet - President and CEO of Groupe Rousselet

14:10

Air France: reinventing the travel experience.

Digital transformation and Big Data: the secrets to reinventing the Customer Experience.

Gauthier le Masne de Chermont - Chief Customer Data Officer,  Air France-KLM

14:50

Cocktail lunch

04:00

Edenred innovates with a scalable and omnichannel platform that serves its clients as well as its associates.

Ludovic Beaudoux - Customer Service Director, Edenred

Nicolas Raffin - Executive Director, Novagile

04:20

The digitalization of onboarding, a path towards excellence in Customer Relations: the example of iDTGV.

Christelle Le Hiress - Head of Customer Relations, iDTGV

Nils Romier - Chief Commercial Officer, Learning Tribes

04:40

Guests are our passion! Learn more with the Customer Xperience Community by AccorHotels.

Alison Broussy - Vice President Customer Strategy &Technology at AccorHotels

Vanessa Boudin-Lestienne - General Manager EMEA and Founder of The Social Client

05:00

Break - networking

05:30

Which engagement platform ensures an agile Customer Service?

Key features that enhance the performance of advisors and improve Customer Experience.

Amélie Anastassiades- Head of  Sales Strategy and Customer Relations, Direct Assurance, Axa Group

Nicolas Raffin - Executive Director, Novagile

05:50

Extensive Customer Experience : is the sky still the limit?

Ghita Ayouche - Head of Marketing Strategy, Royal Air Maroc

 

Emmanuel Richard - Executive Partner, Extens Consulting

06:10

Innovating in Smart Tourism. How to invest in conversational commerce.

Julien Nicolas: Director  of E-commerce, Digital and Customer Relations France, COO France, Voyages-sncf.com 

Vanessa Boudin-Lestienne - General Manager EMEA and Founder of The Social Client

06:30

Concluding remarks

Speakers

A day featuring conferences delivered by experts
from all over Europe.

Julien Decot

Director, Product Partnerships, EMEA
Facebook

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Gauthier le Masne de Chermont

Chief Customer Data Officer
Air France-KLM

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Christelle Le Hiress

Head of Customer Relations
iDTGV

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Julien Nicolas

Director of E-commerce, Digital and Customer Relations France, COO France
Voyages-sncf.com

Find out more >

Alison Broussy

Vice President Customer Strategy & Technology
AccorHotels

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Amélie Anastassiades

Head of Sales strategy and Customer Relations
Direct Assurance, Axa Group

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Nicolas Rousselet

President and CEO
Groupe Rousselet

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Ludovic Beaudoux

Customer Service Director
Edenred France

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Ghita Ayouche

Head of Marketing Strategy
Royal Air Maroc

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Arnaud de Lacoste

Chief Marketing & Innovations Officer
Sitel Group

Pedro Lozano de Castro

Managing Director EMEA
Acticall Sitel Group

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Philippe Riveron

Chief Ventures Officer
Sitel Group

Geoffrey Boulakia

General Manager
TSC

Vanessa Boudin-Lestienne

General Manager EMEA and Founder
The Social Client

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Nicolas Raffin

Executive Director
Novagile

Emmanuel Richard

Executive Partner
Extens Consulting

Kim Neyret

Country Manager
Acticall Sitel France

Nils Romier

Chief Commercial Officer
Learning Tribes

Find out more >

La Gaîté Lyrique

Temple of digital culture, in the heart of Paris !

  • gaite lyrique
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  • gaite lyrique
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About La Gaîté Lyrique

METRO : Réaumur-Sébastopol : lines 3 / 4
Art et Métiers : lines 3 / 11
Strasbourg Saint-Denis : lines 4 / 8 / 9
RER : Châtelet-Les Halles (A, B, D)
BUS : Réaumur-Arts et Métiers : lines 20 / 38 / 47
VÉLIB : Bike station n°3012 (in front of “8 rue Salomon de Caus”)
PARKING : Vinci “Saint-Martin”
at the corner of Réaumur & Saint-Martin streets

Find out more >